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My Thunderbird Frequently Asked Questions (FAQ):

Q: Is there a User Guide to help me get started?
Q: How can I get the latest software to navigate this site?
Q: What is My Thunderbird?
Q: What if my corporate system doesn't support My Thunderbird?
Q: What if I am using a current browser but I still can't use My Thunderbird?
Q: What is a browser?
Q: What is a Cookie?
Q: What is Javascript?
Q: What if I can get on any other site, but not My Thunderbird?
Q: If I can't connect, how often can I retry?
Q: How do alumni get access to My Thunderbird?
Q: How can other interested parties request access to My Thunderbird?
Q: How do I setup POP3 access to my Lifetime E-mail?
Q: Why doesn't my Lifetime E-mail account work using the AOL web browser?

Q: Is there a User Guide to help me get started?
A:
Click here to access the Getting Started User Guide. The file format is PDF (see second FAQ for a link to download Adobe Acrobat Reader).

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Q. How can I get the latest software to navigate this site?
A: You can download the latest browsers and Adobe Acrobat Reader using these links.

Browser Requirements:
Internet Explorer 4.x or greater
CLICK HERE to download the latest version of Microsoft's Internet Explorer web browser

Netscape Navigator/Communicator 4.x or greater
CLICK HERE to download the latest version of Netscape's Navigator web browser Cookies: Must be enabled.

Adobe Acrobat Reader
CLICK HERE to download the latest version of Adobe Acrobat Reader

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Q. What is My Thunderbird?
A: My Thunderbird is a password-protected, online community developed and maintained by Thunderbird School of Global Management. This dynamic, interactive web application offers unparalleled opportunities for networking, professional development, lifelong learning, research, recruitment and business development amongst the entire Thunderbird community. Members of this Thunderbird community include prospective students, students, alumni, staff, faculty, Executive Education participants, corporate friends and select others with an interest in or relationship with the school.

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Q: What if my corporate system doesn't support My Thunderbird?
A: There could be several reasons why your corporate system may not be able to access My Thunderbird. The first possibility is that your company has standard settings that do not meet the minimum requirements of My Thunderbird. There are other possible reasons why your corporate system cannot access My Thunderbird, for example, some companies aggressively filter out non-business related sites, among many possibilities. The important thing to remember is that we have chosen widely accepted web standards for My Thunderbird and we expect to successfully integrate with approximately 98% of all users.

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Q: What if I am using a current browser but I still can't use My Thunderbird?
A: The My Thunderbird Website has used standard internet languages to provide heightened functionality to the web site. While most people use Internet Explorer and Netscape, other types of browsers can run into problems for any number of reasons. If you have a current web browser with Cookies enabled, and still can not gain access to My Thunderbird please Email to the following address:
help@thunderbird.edu

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Q: What is a browser?
A:
Web Browser - A Web browser is a software application that is used to view Web pages.

POP3 (Post Office Protocol - Version 3) - a method of delivering your e-mail so that you can log in and retrieve it whenever you choose.  When you are receiving mail you use a POP Account to retrieve messages from the server.

SMTP (Simple Mail Transfer Protocol) - used for sending e-mail to or between servers.  When you send mail you are using SMTP to send the message to the mail server.

ISP (Internet Service Provider) - the company that gives you access to the Internet. There are thousands of ISP's and each has different features, most bill by time, and some have unlimited access.

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Q: What is a cookie?
A: A cookie is simply a piece of information associated with a particular page or web site. It has a name, a value, and an expiration date, and is stored on your computer in a small text file.

Cookies are not programs and can cause no damage to your computer or existing information on your computer. Only the web site which with the cookie is associated can access and use the cookie information. Cookies are typically used to save preferences and settings for a web site between visits. Examples are: user names, passwords, color schemes and language preferences.

To enable Cookies:

Netscape Communicator/Navigator 4.0:

  • Click Preferences under the Edit menu
  • Look at the Advanced folder
  • Click 'Accept all cookies'
  • Click 'Ok' to close the window and apply your changes.

Microsoft Internet Explorer 6:

  • Click Internet Options under the Tools menu
  • Look at the Privacy tab
  • Make sure that the slider control is set to "Medium" or lower
  • Click OK

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Q: What if I can get on any other site, but not My Thunderbird?
A: It may seem like My Thunderbird is the only site you cannot connect to, but any other web site that uses our standards will have identical requirements. Requiring recent browser versions, and using cookies are common to many internet sites, and if you believe you have met these requirements but still have technical problems, you are welcome to contact our support staff through the My Thunderbird support e-mail address:
help@thunderbird.edu. We will gladly assist you through any technical difficulties. If you are unsure of the technical requirements, please refer to the other questions in this FAQ which define in detail each of these requirements.

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Q: If I can't connect, how often can I retry?
A: While the internet is considered to be reliable and stable, there can be a number of technical problems that will make any web page be unavailable for some period of time. If you have a problem getting connected to My Thunderbird, and you are not receiving some specific error message, then the problem may be temporary and you will be able to connect to the site again fairly soon. There is no issue as to how often you retry, and you will not create a problem in your system, or "tie up" anything with the internet or your service provider. Just keep retrying as often as you wish. Keep in mind that if yours is a temporary problem, it could be caused by the remote server, an internet connection, your internet service provider (ISP), a bad phone line, etc. Everyone experiences these occasionally, but it should not be the norm for you.

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Q: How do alumni get access to My Thunderbird?
A: Alumni may
Click here to register for an My Thunderbird account. This registration form requires your class year, your first and last name as it was while you attended Thunderbird and an e-mail address. After filling out and submitting the form, an e-mail will be sent with your ID and Password.

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Q: How can other interested parties request access to My Thunderbird?
A: If you are not formally affiliated with Thunderbird (such as alumnus, faculty, student, or staff member) and would like to request an My Thunderbird account, please e-mail the My Thunderbird System Administrators at
help@thunderbird.edu. Your request will be reviewed and we will notify you of a decision.

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Q: How do I setup POP3 access to my Lifetime E-mail?
A: You can use any E-mail client that can handle POP3 mail, such as Microsoft Outlook Express or Netscape Messenger. Please use the following settings when configuring your computer for POP3 access:

Account/Username: your e-mail id
Password: your My Thunderbird password
Incoming Mail (POP3) Server: pop3.global.thunderbird.edu
Outgoing Mail (SMTP) Server: smtp.global.thunderbird.edu

If you need further assistance, please contact
help@thunderbird.edu

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Q: Why doesn't my Lifetime E-mail account work using the AOL web browser?
A: AOL Users may experience problems accessing their Lifetime E-mail using the web interface. We suggest the following remedies to these reported issues:

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Q: What is JavaScript and how do I change my settings?
A: JavaScript is a scripting language invented by Netscape Communications Corporation. It is used extensively in web site development to do such things as:

Some features in MTB Require Javascript.

To enable JavaScript:

Microsoft Internet Explorer 5.0 and 6.0:

  • In the menu, choose Tools... Internet Options...
  • Click on the Security Tab
  • Click on the Custom Level... button
  • Scroll down to the Scripting section
  • Select Enable for Active Scripting

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